Account Management

Delete Your Account

Applies to the Zan mobile application (Google Play & App Store) · Operated by Zan Institute, Erbil, Kurdistan Region, Iraq

You have the right to request the deletion of your Zan app account and all personal data associated with it. This page explains what data is deleted, what may be retained, and how to submit your request.

1. How to Request Account Deletion

You can delete your account in two ways:

Option A — Delete directly inside the app

Open the Zan app and sign in to your account.
Tap the Profile icon in the bottom navigation bar.
Go to Settings (gear icon, top-right corner).
Scroll down and tap Delete Account.
Read the confirmation message, then tap Confirm Delete to permanently remove your account.

Option B — Submit a request by email

If you cannot access the app, send an email to [email protected] with the subject line "Account Deletion Request" and include:

The email address or phone number linked to your account
Your full name (as registered in the app)

We will verify your identity and process the request within 14 days.

2. What Data Is Deleted

When your account is deleted, we permanently remove the following data from our systems:

Your profile information (name, email address, phone number, profile photo)
Account credentials and authentication tokens
Learning progress, lesson history, and exam results
Saved notes and bookmarks
In-app messages and chat history with teachers
Device and notification preferences
Any other personal data directly linked to your account

3. Data That May Be Retained

Certain data may be kept for a limited period after deletion for the reasons listed below:

Financial & transaction records — kept for up to 5 years as required by applicable accounting and tax regulations.
Fraud & abuse prevention logs — kept for up to 90 days to protect the platform and other users.
Aggregated / anonymised analytics — data that can no longer identify you may be retained indefinitely for product improvement.
Legal obligations — any data we are required to preserve under applicable law or active legal proceedings.

All retained data is stored securely, used only for the purposes stated above, and deleted as soon as the retention period expires.

⚠️ Account deletion is permanent and cannot be undone. Once confirmed, your progress, subscriptions, and purchased content cannot be recovered. If you have an active paid subscription, please cancel it through the App Store or Google Play before deleting your account to avoid future charges.

4. Contact Us

If you have questions about this process or need help, reach us through any of the channels below:

📧 [email protected] 📞 0750 630 3334 📞 0750 530 3334 💬 WhatsApp

Related: Privacy Policy · Terms of Use